Frequently Asked Questions


Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. 


What if I receive a damaged or defective product?

We strive to ensure the quality of our products. In the rare event that you receive a damaged or defective item, please contact our customer support within 7 days of receiving the product for assistance. 


What is your return/exchange policy?

We offer a 14 day return/exchange policy. If you are not satisfied with your purchase, please contact our customer support within the specified time frame for instructions on returning or exchanging the product. The product must be brand new and in its original packaging. 


How do I cancel an order?

If you wish to cancel an order, please contact our customer support as soon as possible. We will assist you in canceling the order if it has not yet been processed for shipment. 


Do you offer international shipping?

Unfortunately not at this time. Please check back with us in future. 


How secure is my personal information?

We take customer privacy and data security seriously. We employ industry-standard security measures to protect your personal information and ensure secure transactions. 


What if I have a question that is not covered in the FAQs?

If you have any additional questions or concerns, please reach out to our customer support via email or phone. We will be happy to assist you with any queries you may have.